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Introduction


If we speak about personal and private relationships most people think about their family and closest friends and also most personal CRM solutions focus on this topic. They offer you tools to keep in contact, give you reminder and allow you to create tag clouds and make some notes.

We from ContactShip think that that approach too one dimensional. We think a personal and private relationship management is about all the people and institutions we interact with, and so there is one first basic dimension:

Dimension 1: There are people we like and there are people we don’t like.

And from this thought a second dimension can be derived directly:

Dimension 2: There are people we want to improve our relationship with and others we want to avoid.

You could now include a third and fourth dimension out of the perspective of the other people: “They like or don’t like you” and “they want to improve their relationship with you or want to avoid you”.

We think a private relationship management needs at least cover the first two dimensions otherwise it’s just to small to do any good. If you leave out the people you don’t like and if it doesn’t help you to clarify who you should avoid and hang out with, it isn’t really a relationship management but just a friendship journal.



Why a basic rating system changes your sight on the people around you.


How ratings improve your relatinoships

How our memory falsifies situations


There is the saying "people don't change", whether this is true or not is a discussion between sociologists. What we do know for sure is how our memory treats experiences over time. Memories weaken and the situation is judged differently after a while. This means we just forget what really has happened and we think it wasn’t that bad or that good after all. Therefore situations with certain persons repeat and we realize very late that some friendships or relationships need to be overthought.

If you use a rating system instead of relying on your memory, you can rate a situation as it occurs. You can rate the person or the situation when somebody treats you nicely or badly, or if you are just uncomfortable with something they do. If you document the result, you will discover fast if you really hang out with the right people. This documentation doesn't change and you can always look it up later on.


Situations where a documentation is a must have


Let’s take the example of workplace bullying. There are tons of articles about it and most writers agree: You need to document it, otherwise you can’t speak about it with other people and even worse, you can’t prove it. The same is about pointing our red-flag- or single-sided-relationships. Also (domestic) violence is a topic where you should document what’s happening to you through whom.

We also believe that a basic rating system is better than a complex one, because it reveals the results right away instead of reading through long text and interpretations. A red arrow pointing down works better than a written warning text. Even if we combine it with the possibility to enter additional notes.




How a basic rating system helps you to get to know people.


What's your colleague's favorite lunch?

All people have their personal likes and dislikes and have their own social relations with other they enjoy or avoid. Most people even have certain conditions you need to consider while hanging out with them. A good example is your vegan friend who doesn’t like your brother. If you really want to know somebody, you need to remember this things after a while. Otherwise the person will think, that he or she is just not important enough to you and will end your relationship eventually.

A basic rating system allows you to point out likes, dislikes, relations and conditions easily and you can use the information during your planning and interactions. For example you can focus on topics you both like, prepare food they can eat as well and keep people separated who can’t stand each other. You will see this will help you to step forward in your friendships.

This might be just a add on for your closest friends but it helps a lot to manage the rest of your social relations.




How ratings work in the ContactShip app


Overview

Rating symbols

We included a 5 points and colors rating system in the ContactShip App. With two taps you can rate a person or an attribute or interactions with him or her from green to red. Additional arrows make sure that you can’t misinterpret this ratings.

If you open your app, you see right away if you have rated someone green or red. And if you look through the timeline, you’ll see if it was just a slip or if most of your interactions with someone are painted in green or red.

Lists of likes and dislikes give you an instant summary about a person, which you can read before meeting him and her. It’s always better to make decisions based on facts, even if it is about your personal relations. Because your memory may forget, but facts don’t change.


Read more about:



Data sections and ratings

Overview data sections and ratings

The ContactShip App allows you to use ratings for different types of data layers. It allows you to rate persons, attributes and also the time based elements of the scheduler. The aim is, that you get a good understanding of the people in your database with little effort.


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Rating perspectives

If we speak about relationship management and ratings, there are always two perspectives to consider (as we descripted further up with the dimensions).

A) Your perspective

How you like a person or an aspect of or an interaction with him or her.

B) Person’s perspective

How a person likes you or an aspect of or an interaction with you.

But the person’s perspective contains even more elements:

2) How a person likes himself/herself or an aspect of himself
3) How a person likes a third person, or an aspect of or an interaction with the third person
4) How a person likes things

Including all this dimension in a relationship management would create a huge, complex and time consuming system, with multiple ratings and directional controls.

We think that this would provide little benefits but would rather drive users away. Therefore we decided to limit ContactShip App to an extract of this dimensions which we think are most important.




Ratings on contact level

Your perspective: Your sympathies, antipathies

Point out the people you like to hang out with and also mark people who make you feel uncomfortable or bad. You can rate a contact in the contact list view, new contact view, single contact view and in groups and lists. If you want to rate the other perspective as well you could create a custom category or add yourself as a contact.


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Ratings on attribute level

The attribute level offers a variety of sections and categories to structure your data. We suggest you to fix the rating perspectives that you want to use for each data sections. And we also wrote our suggestion further down. Of course, you can work out your own approach (for example with custom categories) but keep in mind, that you have only one rating per entry you create.

You can rate an item while quick adding an entry, creating a new contact or in the single contact view.


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Contact details

Your perspective: Reachability of a person for you and the importance of a channel to stay in touch with someone.

The rating makes it easier for you to mark which is the best way to reach somebody, or it shows, that somebody isn’t active in one of his or her social media accounts.


Descriptions

Person’s perspective: Things, situations or ideas a person likes or dislikes.

Ratings makes it possible for you to save what a person likes or dislikes. For examples hobbies, preferences for food, vacations or wishes and dreams of the person.


Contact History / Interactions

Your perspective: Persons behavior towards you or your personal feeling during the interaction.

Rating makes it easier for you to evaluate your interactions with a person. If you rate your interactions with someone bad several times, you should reconsider your relation to this person.


Group Membership

Your perspective: What you think how important someone is for a group or how you like his/her behavior in the group.

Rate the importance of the person for the group. Groups can be real ones (chess club) or fictive (planning of the next dinner party).


Social Relations

Person’s perspective: This persons sympathy, antipathy for another.

Rating makes it easier for you to valuate the relation between your friends and contacts and therefore can help you for planning and to prevent situations. For example if you know that Harvinder doesn’t like Donald you maybe shouldn’t mention him during conversations. Your rate your own relation with a person on the contact level.


Descriptions of custom categories (premium feature)

Person’s perspective: Things, situations or ideas a person likes or dislikes

Ratings makes it possible for you to save what a person likes or dislikes for entries of specific categories you created.





Ratings on occasion level (scheduler)

Your perspective: Your likes and dislikes

Point out how you like or dislike an occasion or to rate it’s importance for you. You can rate occasions in the occasion view.


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Summary of ratings

  • A relationship management is not only about friends and family and neither about just people we like.
  • Ratings are important to get a quick and easy evaluation of a person and his or her likes and dislikes.
  • Consider the different perspectives of rating for your data structure.
  • You can rate nearly any entry in the ContactShip App.
  • The rating goes from 5/green/arrow up = best to 1/red/arrow down = worst.
  • ContactShip App can be used to document bullying, red-flags- and single-sided-relationships and even (domestic) violence against you.